Check or extend the gift voucher

I. Online Booking Process

Steps of booking through the online booking system:
1. The Client may choose from the Packages and standard accommodation offered as stated in the booking table.
2. On familiarisation with the Package and its price, the Client selects the time of stay for the selected room as well as additional terms or a Package.
3. On selection of an offer, the Client proceeds to a form, which needs to be completed by specifying the Client’s personal data and optional comments on the booking.
4. On completion of the form the Client makes an advance payment by one of the following methods:
* Credit card (Visa, Mastercard, Eurocard);
* Electronic bank transfer (EveryPay).
4a. Having selected one of the first two options the Client is directed to a page where payment can be made by means of EveryPay payment system. Authorisation starts upon connection to EveryPay through an encrypted protocol. After EveryPay accepts the payment, the Client receives a confirmation of payment and booking by an automatic email message. The email message will specify the Client’s data, name of the hotel, total price of the accommodation, advance payment made and the remaining amount payable. The Client will pay the remaining amount upon arrival to the hotel. The email message confirming the booking has to be presented at the hotel as a proof of the advance payment and of the remaining amount payable.
4b. Having selected the third option (payment by bank transfer or later payment), the Client will receive a confirmation of initial booking, which will be finally confirmed upon making the advance payment by an ordinary bank transfer or online. The booking has the status of an initial booking 48 hours after its making and may be cancelled if no advance payment is received. On receipt of the advance payment, an email message confirming the booking is sent to the Client. The Client has to present the confirmation email to the hotel manager for final settlement.
4c. Client, who uses an account in the BookingRobot system has the ability to link his credit card (s) to the account. In this case, each time you purchase a hotel service, a monetary amount will be debited from the customer's credit account automatically, once, at the time of purchase. No additional payments are required. A card link can be canceled at any time in account settings, by pressing "Delete" button. The data security of the client’s credit cards is provided by EveryPay, accredited by the Lithuanian Bank.
5. The Client understands that, in case of a failure/programming error in the online booking system, the published price for the services is unreasonably low/high considering the content of the services; the hotel is entitled to notify the error to the Client within 10 days from the booking confirmation and request payment of the full price. Should the Client refuse to pay the full price, the hotel may cancel the contract/refuse to provide the services. In such a case, the hotel will not indemnify the Client for any losses.

Ia. Booking at Request
In cases where there are no rooms available online, the Client may be offered a room at the Client’s request. Upon completing the form, the Client receives an email confirmation of the time of stay (or information that no rooms are available) with the instructions for the making of the advance payment. The Client may make an advance payment by credit card or by an electronic or ordinary bank transfer. The booking will be confirmed upon receipt of the advance payment. Upon making the advance payment the Client will receive an email confirmation of the booking, which the Client has to present upon arrival to the hotel for final settlement.

II. Payment and Cancellation of Booking

1. The Client makes the advance payment by one of the three methods used by the system and pays the remaining amount upon arrival to the hotel.
2. There are no booking transaction costs for the Client.
3. Cancellation of the booking no later than 3 days prior to the arrival time is free of charge. The hotel will refund the full amount paid within 21 day.
4. Should the Client cancel the booking less than 3 days prior to the arrival time, the advance payment will not be refunded. In case of such cancellation, the Client will lose the advance payment.
5. Should the Client change the booking details after making an online booking at a discount price of the Package offered by the hotel, the hotel is entitled to recalculate the full price of the order at the current prices.

III. Final Provisions

1. The Client is obliged to provide correct details in the booking form. The hotel is not liable for the wrongly chosen check-in or check-out dates or any other details wrongly specified by the Client.
2. Responsibility for the correct servicing of the payment for the online booking lies with EveryPay electronic payment system.
3 . The hotel and the company servicing online payments are not liable for unavailability of the system and other faults occurring for reasons beyond their control.

IV. Personal Data

By booking a Package at the hotel, the Client agrees to the recording of his/her personal data in a service database. The data will be used for the finalisation of the booking procedure and for marketing purposes under the agreement on personal data protection dated 28/09/1997.

V. Confirmation of Acceptance of Terms and Conditions

By ticking ‘Accept Terms and Conditions’, the Client confirms that he/she understands and accepts the terms of conditions of the booking. The booking is not valid without such confirmation.

Gift coupons reservation rules:

1. The Present coupon(s) confirms the right of the holder of the Present coupon(s) to use servises specified in the amount of coupon(s).
2. The holders of the Present coupon(s) can enjoy the services provided belonging only to UAB Nemunas Aparthotel.
3. If the desired purchase amount exceeds the value of the Present coupon(s), actual difference can be paid in cash.
4. The Present coupon shall not be exchanged to cash.
5. The Present coupon(s) is valid during 3 months period from its purchase date.
6. If the Present coupon was not used until the end of its validity period, it will be regarded as null and void.
7. If the holder of the Present coupon acquires services for the amount lower that the amount specified in the Present coupon(s), remaining amount is not returned to the holder of the Present coupon.
8. The holder of the Present coupon having paid by the Present coupon(s), shall not be given the VAT invoice.
9.The Present coupon you must use at one time.

________________________________________

UAB „NEMUNAS APARTHOTEL“
Company ID: 307171964
VAT ID: LT100018246719
Phone: +37065888353
Email: info@nemunasaparthotel.lt
Adress: Liepų g. 1-314, LT-66116
Druskininkai, Lithuania

 These Terms and Conditions establish the procedures and conditions for the provision of services at UAB "Nemunas Aparthotel," located at Liepų st. 1, Druskininkai.

1. GENERAL PROVISIONS _{P P}
   • UAB "Nemunas Aparthotel" (hereinafter – the Aparthotel) is an establishment providing accommodation, meeting, and co-working services, as well as hosting conferences, celebrations, and other events.
   • An Aparthotel guest is any person who has checked into the Aparthotel apartments.
   • These Terms and Conditions define the rights and obligations of guests while using the Aparthotel's services and the guest service procedures. They are mandatory for all guests; the guest undertakes to comply with them unconditionally and ensure compliance by any accompanying persons.
   • The person registered at the Aparthotel is held responsible for any consequences arising from the ignorance of or non-compliance with these terms.
   • Prices for services (including VAT) and payment procedures are specified in the "Service Agreement," individual arrangements, the official website, and other informational materials.
   • The Aparthotel administration reserves the right to refuse entry or terminate services for individuals whose behavior is inappropriate or violates public order and ethical standards. In such cases, no refund will be issued for services not provided due to the guest's fault.
   • Services are not provided to individuals who refuse to comply with the terms and conditions set forth herein.
   • The Aparthotel administration reserves the right to evict guests from the premises if they repeatedly violate the rules after an initial warning. In such cases, no refund for the services paid shall be issued.
   • To ensure safety, the common areas and spaces of the Aparthotel are monitored by CCTV cameras.
   • The guest must compensate for any damage caused to the Aparthotel property or third parties in accordance with the laws of the Republic of Lithuania and the rates approved by the Aparthotel administration.
   • It is strictly prohibited to leave young children unattended in the apartments or common areas. Parents or guardians are fully responsible for their safety and behavior.
   • The Aparthotel shall not be liable for damage or losses suffered by guests resulting from improper use of the premises, equipment or services, except where such damage is caused by the fault of the Aparthotel.
2. GUEST CHECK-IN AND ACCOMMODATION
   • Check-in is from 3:00 PM, check-out is by 11:00 AM. Subject to availability, late check-out (until 4:00 PM) is available for an additional 40 EUR fee, and early check-in (from 8:00 AM) for a 30 EUR fee.
   • Every guest must provide a valid ID. According to the Law on Tourism, every adult must complete a guest registration card. Data is stored in the NTIS "E. turist" system in compliance with GDPR.
   • If the reservation has not been prepaid, the guest must settle the accommodation payment on the day of arrival, unless otherwise agreed.
   • Additional services may be paid for at the time they are provided or added to the guest’s accommodation bill.
   • The accommodation price is determined according to the valid Aparthotel price list, cooperation agreements, or the rate confirmed at the time of reservation.
   • The Aparthotel reserves the right to change service prices, except for already confirmed reservations.
   • Payments at the Aparthotel reception can be made in cash or by bank card.
   • If a guaranteed reservation is cancelled later than stated in the reservation conditions or in case of no-show, a charge equal to 100% of one night's accommodation may apply.
   • Guests staying for less than one full day (24 hours) are charged the full daily rate, regardless of the arrival or departure time.
   • According to Druskininkai municipality regulations, a local city tax of EUR 2 per person per night applies to guests aged 18 and above.
   • Only registered guests listed in the reservation or checked in at reception or online may stay in the Additional guests may incur an extra charge. 
   • The person who made the reservation is responsible for the conduct and compliance with these rules of all persons staying in the apartment.
   • Guests remaining in the apartment after 22:00 must be registered with the Aparthotel or leave the premises.
   • Guests must immediately inform the Aparthotel administration about any technical faults or service quality
   • The Aparthotel is not responsible for guests' personal belongings left in the apartments or on the premises.
   • Lost and found items are stored for 30 days from the guest’s departure date. Upon written request, they may be sent to the guest at their expense.
   • Upon departure, the guest must return Aparthotel property. Any damage or loss must be compensated by the
   • If damage caused by the guest makes the apartment temporarily unavailable, the guest must compensate for lost revenue during the repair period.
   • If the guest does not vacate the apartment by the check-out time and cannot be contacted, the Aparthotel administration may transfer the guest’s belongings to a secure storage area.
   • For safety or operational reasons, the Aparthotel administration has the right to enter guest apartments when
   • Aparthotel reception working hours are from 09:00 to 17:00.
   • Aparthotel employees are prohibited from disclosing information about guests to third parties without the guest’s consent, except as required by law.
   • From 23:00 to 07:00, quiet hours apply in the aparthotel. Guests must not create noise or disturb other guests.
   • Smoking is strictly prohibited in apartments and common areas. Violation of this rule results in an deep cleaning fee of EUR 100.
   • It is prohibited to keep bicycles or scooters inside the apartments.
   • Apartments are cleaned after the guest’s departure.
   • Bed linen is changed every three days, while towels and bathrobes are replaced upon guest request.
   • Moving apartment furniture without Aparthotel administration approval is prohibited.
   • Pets are allowed. A EUR 20 fee per pet per night applies.
3. CHILDREN AND ADDITIONAL GUESTS
   • A child is defined as a person aged from 4 to 18 years.
   • Children may use the Aparthotel services only when accompanied by supervising adults. The supervising adults are fully responsible for the safety, behaviour, and compliance with these rules of minors.
   • The Aparthotel is not responsible for children left without adult supervision.
   • Additional sleeping places in the apartments may be charged according to the valid Aparthotel price list.
   • Children under 4 years of age may stay free of charge if no additional bed is required. If a baby cot, extra bed, or sofa bed in the apartment is used, a fee of EUR 10 per night applies.
   • Children aged 4 to 18 years are charged EUR 20 per night when using the parents’ bed, an extra bed, or a sofa bed in the apartment.
4. PARKING
   • Parking areas within the Aparthotel territory are monitored by video surveillance cameras for security
   • Parking areas are not guarded. The Aparthotel is not responsible for vehicles or items left inside them.
   • The Aparthotel may introduce parking fees. Guests will be clearly informed about such fees before making a

 reservation or during the reservation process.

• If parking fees were not communicated before the reservation was confirmed, parking shall be provided free of charge for the guest.
• The Aparthotel does not guarantee a parking space for every apartment or guest.

5. RULES FOR USING THE POOL, SAUNA AND HOT TUB AREA
   • Guests using the Aparthotel pool, sauna and hot tub area must comply with the following rules:
     • Guests must wear appropriate swimwear.
     • Guests must shower before and after using the pool, sauna or hot tub.
     • For hygiene reasons, guests must sit or lie on a towel while using the sauna.
     • Before entering the sauna, guests must remove and leave their slippers outside the sauna.
     • Guests are recommended to place a towel on loungers in the relaxation area.
     • Guests are recommended to cool down for 5 - 10 minutes after each sauna session before returning to the sauna or using other facilities.
     • Children under 14 years of age are not recommended to use the sauna or hot tub. Minors must be constantly supervised by adults.
     • The use of personal sauna infusions, extracts, cosmetic products or sauna whisks is prohibited. Violation of this rule results in a EUR 50 fee.
     • It is strictly prohibited to jump into the hot tub, create excessive noise, or behave irresponsibly.
     • Bringing food, drinks or glass containers into the pool, sauna or hot tub area is prohibited.
     • Smoking is strictly prohibited in the pool and sauna areas. Violation of this rule results in a EUR 100 fee.
     • It is prohibited to litter or otherwise contaminate the premises or the water in the pool or hot tub. Violation of this rule results in a EUR 100 fee.
     • Children under 3 years of age must use special swim diapers when entering the pool or hot tub.
     • It is prohibited to film or photograph other guests without their consent.
     • For health and safety reasons, the use of the pool, sauna or hot tub area is not recommended for persons who:
       • have heart conditions,
       • suffer from diabetes,
       • have high or low blood pressure,
       • have circulatory or respiratory diseases,
       • suffer from epilepsy or seizures,
       • women during pregnancy,
       • are under the influence of alcohol or psychoactive substances, have infectious skin diseases or open wounds.

6. GYM USAGE RULES
   • Guests must wear appropriate sportswear and athletic footwear in the gym.
   • For hygiene and safety reasons, using gym equipment barefoot or with non-sport footwear is prohibited.
   • Guests must follow all equipment instructions and use gym equipment responsibly.
   • After each use, guests must clean the equipment using the cleaning supplies provided in the gym.
   • Improper or unsafe use of equipment may cause injuries; therefore, equipment must be used responsibly and for its intended purpose.
   • Guests are expected to behave respectfully and considerately towards others in the gym.
   • Noisy, aggressive or disruptive behaviour towards other guests is not tolerated.
   • Guests are asked not to occupy equipment for an excessive amount of time, allowing other guests to use it as
   • If you experience pain or discomfort during exercise, it is recommended to stop exercising immediately.
   • In case of an accident or injury, guests must immediately inform the Aparthotel administration by phone +370 658 88353.
   • Children and teenagers under 18 years of age may use the gym only under adult supervision.
   • Use of the gym is free of charge for Aparthotel guests.
   • The Aparthotel is not responsible for injuries or health issues resulting from improper use of equipment or
   • If any malfunction or defect in gym equipment is noticed, guests must immediately inform the Aparthotel
   • Gym equipment may be used only when it is in proper technical condition. Using damaged equipment is
   • Due to high demand, the Aparthotel may limit the number of persons allowed in the gym at one time.
   • Consumption of food or beverages in the gym is prohibited, except for water.
   • Guests are requested not to play music without headphones or talk on the phone, in order not to disturb
   • Guests use the Aparthotel gym at their own risk, taking into account their physical condition and health
7. CO-WORKING AREA USAGE RULES
   • The co-working area is intended for quiet individual work. Activities or meetings that disturb the work or rest of other guests are not permitted.
   • Guests must maintain cleanliness and order at their workspace.
   • After finishing work, guests must tidy their workspace and dispose of waste in designated areas.
   • Guests are requested to speak quietly, use headphones and keep their phones on silent mode.
   • Video or phone calls should preferably be conducted in designated areas or meeting rooms.
   • The kitchenette, lounge areas and meeting rooms are shared spaces. Guests must leave them clean and tidy after use.
   • Internet access must be used responsibly and lawfully, in compliance with applicable regulations.
   • Shared equipment (e.g., printer or projector) must be used carefully and for its intended purpose. Any malfunction must be reported to the Aparthotel administration immediately.
   • Guests are responsible for their personal belongings. The Aparthotel is not responsible for items left
   • Guests are responsible for damage caused to co-working area equipment or inventory and must compensate for any damage.
   • Use of the co-working area is not time-limited, unless otherwise specified by the Aparthotel administration.
   • Guests suffering from cold symptoms, infectious or contagious diseases are advised not to use the co-working

 area.

• When photographing or filming in common areas, guests are advised to obtain permission from the Aparthotel administration.
• Smoking is prohibited indoors. Violation of this rule results in a EUR 100 fee.
• In case of rule violations, the Aparthotel administration has the right to issue a warning or restrict access to the co-working area.

8. CHILDREN'S PLAYROOM USAGE RULES
   • The children's playroom is not a childcare service. The room is intended for children’s leisure and play, and children may use it only under the supervision of their parents or guardians.
   • The playroom is intended for children aged 3 to 12 years.
   • Children under 3 years of age may use the playroom only under adult supervision.
   • According to the Law on the Fundamentals of Protection of the Rights of the Child of the Republic of Lithuania, a child under 6 years of age, as well as a child with disabilities (depending on their special needs), must not be left without the supervision of a person older than 14 years.
   • Children must be constantly supervised by their parents or guardians. The Aparthotel is not responsible for children left without adult supervision.
   • If the playroom is full, the duration of one visit may be limited to 1 hour to ensure access for all guests.
   • Children must use play equipment and toys according to their intended purpose.
   • Climbing on furniture or running or jumping on equipment not intended for such use is prohibited.
   • Parents or guardians are responsible for their children’s behaviour and compliance with these rules.
   • After use, toys and equipment must be returned to their designated places.
   • To maintain cleanliness and hygiene, food and drinks are not allowed in the playroom.
   • Guests are asked to maintain a reasonable noise level so as not to disturb other Aparthotel guests.
   • Aggressive or violent behaviour is not tolerated. Parents or guardians must ensure appropriate behaviour of
   • Animals are not allowed in the playroom, except for assistance animals.
9. FOOD AND CATERING SERVICES
   • Currently, the Aparthotel does not provide food or catering services.
10. FIRE SAFETY
    • In case of fire or if you smell smoke, remain calm and immediately inform the Aparthotel administration by phone +370 658 88353 or call 112 (general emergency number). Aparthotel address: Liepų g. 1, Druskininkai, Lithuania.
    • Guests must familiarize themselves with the evacuation plan and the locations of emergency exits, staircases, fire extinguishers and fire alarm systems.
    • The use of personal heaters, electric kettles or other unauthorized electrical appliances in apartments is
    • Covering electrical appliances or lighting fixtures with any materials is prohibited as it may cause a fire
    • Smoking is strictly prohibited inside the Aparthotel premises, except in designated smoking areas.
    • In designated smoking areas, cigarette butts must be fully extinguished and disposed of only in ashtrays.
    • Lighting candles in apartments or common areas of the Aparthotel is prohibited.
    • Bringing flammable materials or liquids into the apartments is prohibited.
    • In case of fire and if it does not endanger personal safety, guests may attempt to extinguish a small fire using a fire extinguisher.
    • If the fire cannot be extinguished, close windows and doors, leave the apartment immediately and move away from the danger area.
    • During evacuation, guests must follow the instructions of the Aparthotel administration and fire safety
    • If corridors or staircases are filled with smoke and evacuation is not possible, stay in the apartment, close the door tightly, open a window and call for help.
    • In case of smoke, it is recommended to cover gaps around doors or ventilation openings with wet towels.
    • During evacuation, elevators must not be used. Guests must use staircases only.
    • In case of evacuation, guests must follow the evacuation plans located on each floor of the Aparthotel.
    • It is prohibited to misuse, damage or otherwise interfere with fire safety equipment (such as fire extinguishers, fire alarms or smoke detectors), except in case of an actual emergency.
11. DAMAGE COMPENSATION RATES
    • Guests must compensate for damage caused to Aparthotel property according to the rates specified in this section or the actual cost of repair or replacement.
    • If damage caused by a guest makes the apartment temporarily unavailable for accommodation, the guest must compensate the full apartment rate for the period during which the damage is being repaired.
    • Below are indicative rates for damage or loss of Aparthotel property.

• If damaged inventory or equipment is not listed above, compensation shall be based on the actual cost of repair or replacement.
• The Aparthotel reserves the right to adjust the rates according to the actual repair or replacement costs.

12. REQUESTS, COMPLAINTS AND FINAL PROVISIONS
    • The Aparthotel administration welcomes guest requests, feedback and suggestions in order to improve the quality of services. These may be submitted by email at  info@nemunasaparthotel.lt .
    • Guest suggestions and complaints are reviewed according to the procedures established by the Aparthotel
    • When collecting, processing and storing guest personal data, the Aparthotel complies with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (GDPR) and other applicable legal acts. Privacy policy: https://www.nemunasaparthotel.lt/lt/privatumo-politika
    • A complaint regarding services purchased through the Aparthotel website may be submitted to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone +370 5 262 6751, website www.vvtat.lt) or through the European Commission Online Dispute Resolution (ODR) 
    • These Aparthotel internal rules are binding for all guests. By staying at the Aparthotel, the guest confirms that they have read and agree to comply with these rules.

 Aparthotel administration:

 UAB Nemunas Aparthotel

 Liepų g. 1, LT-66116, Druskininkai

 Mob. +370 658 88353

 Email.: info@nemunasaparthotel.lt www.nemunasaparthotel.lt

This Privacy Policy defines the principles and procedures for the processing of personal data carried out by Nemunas Aparthotel, UAB.
1. GENERAL PROVISIONS

1.1. Nemunas Aparthotel, UAB ensures that personal data is processed lawfully, fairly, and transparently, collected for specified and clearly defined purposes, and not further processed in a manner incompatible with those purposes.
1.2. Definitions used in this Policy:
1.2.1. personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person;
1.2.2. data controller – Nemunas Aparthotel, UAB, code: 307171964, registered office address: Liepų g. 1-314, LT-66116 Druskininkai;
1.2.3. data subject – a client of the Company – any natural person whose personal data is processed by the Data Controller;
1.2.4. data processing – any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
1.3. The terms, principles, and other provisions used in this Policy comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legal acts.
1.4. A data subject shall be deemed to have read and familiarized themselves with this Policy when voluntarily providing their data (email address and phone number) by signing the guest registration form.
1.5. The Data Controller ensures that:
1.5.1. personal data is processed lawfully, fairly, and transparently (principle of lawfulness, fairness, and transparency);
1.5.2. personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes (purpose limitation principle);
1.5.3. only such personal data is collected that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed (data minimization principle);
1.5.4. only accurate personal data is processed and, where necessary, kept up to date; every reasonable step is taken to ensure that inaccurate personal data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy principle);
1.5.5. personal data is kept in a form permitting identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed (storage limitation principle);
1.5.6. personal data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures (integrity and confidentiality principle);
1.5.7. the Data Controller is responsible for compliance with the above principles and must be able to demonstrate compliance (accountability principle).
1.6. When using third-party services, for example by visiting the Data Controller's social media accounts, third-party terms may apply. Therefore, it is recommended to also review the terms applied by such third parties when using their services.

2. COLLECTION, PROCESSING AND STORAGE OF PERSONAL DATA

2.1. For the purposes of the Company's activities, including the provision and performance of services/works, purchase, sale, participation in other activities, issuance of invoices, and data analysis, the Data Controller has the right to process the following personal data of the Data Subject:
2.1.1. name, surname;
2.1.2. personal identification number or date of birth;
2.1.3. telephone number, email address;
2.1.4. residential address;
2.1.5. bank account number (for payment of services);
2.1.6. data about the real estate purchased/sold/owned by the data subject (extract from the Real Estate and Cadastre Register of the State Enterprise Centre of Registers);
2.1.7. correspondence by email and on social media (non-public posts).
2.2. For direct marketing purposes, the Data Controller has the right to process the Data Subject's:
2.2.1. name, surname;
2.2.2. telephone number, email address;
2.3. For the purposes of handling customer inquiries and ensuring quality of services, the Data Controller has the right to process the Data Subject's:
2.3.1. comment;
2.3.2. name, surname;
2.3.3. telephone number, email address.
2.4. Storage of personal data:
2.4.1. personal data related to the main activities of the Company (short-term rental, maintenance, and management of real estate and related areas) shall be stored for 10 (ten) years. This term is set due to possible inspections by state institutions (e.g., State Tax Inspectorate, Social Insurance, etc.), which may be initiated after 5 years from the conclusion of a specific contract and may require data for the previous 5 years;
2.4.2. data collected for direct marketing purposes (offering rentals, purchases, etc.) shall be stored for 5 (five) years from the date of collection;
2.4.3. personal data collected for the purpose of handling inquiries shall be stored for 1 (one) year from the date of collection;
2.4.4. personal data collected for invoicing purposes shall be stored in accordance with legal requirements applicable to accounting.
2.5. The Data Subject may submit a request to withdraw consent for the processing of their personal data at any time by sending an email to info@nemunasaparthotel.lt or by visiting the Company's office at Liepų g. 1-314, LT-66116 Druskininkai.
2.6. The Data Controller may collect personal data:
2.6.1. directly from the Data Subject;
2.6.2. from publicly available sources, i.e., data of business partners and/or their representatives available in public systems (social networks, public databases, etc.).
2.7. The Data Controller undertakes not to disclose processed personal data to third parties, except in the following cases:
2.7.1. where the Data Subject has consented to such disclosure;
2.7.2. where the data is provided to data processors providing accounting, IT, payment, or other services;
2.7.3. where the data is provided to processors related to the Data Controller or cooperating with the Data Controller in real estate short-term rental, maintenance, management, purchase-sale, and related areas, or providing services/works at the request of the Data Controller (e.g., banks/companies assisting in payment operations). These parties’ ability to use the data is limited to the purposes of providing services/works to the Data Controller;
2.7.4. to other parties when required by law or necessary to protect the provision of information society services;
2.7.5. when data is provided for other necessary actions in compliance with legal obligations.
2.8. Cases when the Data Controller may disclose the Data Subject’s information to other parties:
2.8.1. in order to comply with the law or respond to a mandatory court order;
2.8.2. to confirm the lawfulness of its actions;
2.8.3. to protect the Data Controller, its rights, property, or ensure their safety;
2.8.4. to any third party in the event of a merger, transfer, or bankruptcy;
2.8.5. in other cases with the Data Subject’s consent or a legitimate request.
2.9. By providing personal data, the Data Subject grants the Data Controller the right to collect, accumulate, systematize, use, and process all personal data provided directly or indirectly while visiting the Website, for the purposes specified in this Policy.
2.10. The Data Subject is responsible for ensuring that the data provided is accurate, correct, and complete. Providing knowingly false data is considered a violation of the Policy. If the provided data changes, the Data Subject must promptly correct it or inform the Data Controller. The Data Controller shall not be liable for any damage caused to the Data Subject and/or third parties due to incorrect and/or incomplete data provided or failure to request data updates.
2.11. The Data Controller does not collect sensitive data of the Data Subject.
2.12. The Data Controller does not engage in automated decision-making or profiling based on Data Subject information.
2.13. The Data Controller does not share the Data Subject’s personal data with entities located outside the European Economic Area.

3. DATA SUBJECT RIGHTS

3.1. The Data Controller guarantees the implementation of Data Subject rights and the provision of any related information at the Data Subject's request:
3.1.1. to be informed about the processing of their personal data;
3.1.2. to access their personal data and information on how it is processed;
3.1.3. to request rectification, deletion, or suspension (except storage) of processing of their personal data;
3.1.4. to object to the processing of personal data, including for direct marketing;
3.1.5. to request deletion of personal data (the 'right to be forgotten');
3.1.6. to request data portability, i.e., to access their personal data in a commonly used, machine-readable format;
3.1.7. to lodge a complaint with the State Data Protection Inspectorate.
3.2. The Data Controller may restrict the exercise of the above rights in cases provided by law, in order to ensure the prevention, investigation, and detection of crimes, breaches of professional or ethical standards, as well as to protect the rights and freedoms of the Data Subject or others.
3.3. By presenting an identity document or verifying identity as required by law or via electronic communication (if sufficient for proper identification), the Data Subject has the right to access the personal data processed by the Company free of charge and obtain information on the sources, purposes, and recipients of their data for the past year. The Data Subject also has the right to request rectification of inaccurate, incomplete, or incorrect data, and to request suspension of unlawful data processing, except for storage.
3.4. Requests regarding the exercise of these rights may be submitted at the Company's office (Liepų g. 1-314, LT-66116 Druskininkai) by filling out a request form, or by email to info@nemunasaparthotel.lt.
3.5. Where data processing is based on consent, the Data Subject has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
3.6. The Data Controller’s website(s) or social media accounts may contain links to third-party websites and services, which are not controlled by the Data Controller. The Data Controller is not responsible for the security and privacy of information collected by third parties. The Data Subject should carefully review the privacy policies applicable to such third-party websites and services.
3.7. If dissatisfied with the Data Controller’s response or believing that their personal data is being processed unlawfully, the Data Subject has the right to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania.

4. FINAL PROVISIONS

4.1. Legal relations related to this Policy are governed by the law of the Republic of Lithuania.
4.2. The Data Controller shall not be liable for damages, including those caused by website interruptions, data loss, or damage arising from the actions or omissions of the Data Subject or third parties acting with the knowledge of the Data Subject, including incorrect data entry, errors, deliberate harm, or other improper use of the Website. The Data Controller is also not responsible for disruptions or damage caused by third parties unrelated to the Data Controller or the Data Subject, including power outages, internet access disruptions, etc.
4.3. The Data Controller has the right to amend the Policy in whole or in part. This Privacy Policy is reviewed once every two (2) years and updated as necessary.
4.4. Amendments or supplements to the Policy shall take effect from the date of publication on the Website.
4.5. If, after amendments or supplements, the Data Subject continues to use the Company’s services, it shall be deemed that the Data Subject does not object to such changes.